Healthy Aging & Longevity
Vision & Hearing Concerns — Talk to a Licensed Healthcare Provider Online
Dizziness, ringing in the ears, changes in vision, or concerns about your eyes or hearing — a licensed provider can help assess what may be causing your symptoms, discuss the most appropriate next step, and make sure nothing gets overlooked.
Start a VisitVision & hearing concerns
👁️ Being honest about what telehealth can — and can't — do here
We want to be upfront: comprehensive vision and hearing testing cannot be done through a video visit. An eye chart on a screen is not a proper eye exam. A video call cannot replace an audiologist or a slit-lamp examination. If you need a full vision or hearing evaluation, the right answer is an in-person appointment with an optometrist, ophthalmologist, or audiologist — and we will tell you that directly.
What a telehealth visit can genuinely help with is a lot of what actually brings people here: dizziness and vertigo that is disruptive and unexplained, ringing or buzzing in the ears, changes in vision that are new or confusing, concerns about eye pressure or glaucoma follow-up, or simply not knowing whether what you are experiencing is something to worry about and where to go next. That is where we add real value.
🚨 Go to the emergency department or call 911 immediately for:
Sudden loss of vision in one or both eyes; sudden onset of flashing lights, a dark curtain or shadow across your vision, or a large number of new floaters (possible retinal detachment); sudden severe eye pain; a painful red eye with decreased vision; double vision with headache, facial drooping, or weakness on one side of the body; sudden severe dizziness with difficulty speaking, walking, or one-sided numbness or weakness (possible stroke); or sudden complete hearing loss in one ear. These are medical emergencies that require immediate in-person evaluation.
Condition 1
🌀 Vertigo, dizziness & balance problems — online treatment available
Vertigo is one of the most disruptive symptoms a person can experience, and many common causes can often be effectively evaluated through telehealth. If the room is spinning, you feel unsteady when you move, or dizziness is affecting your daily life, a licensed provider can help figure out what is going on and what to do about it.
Most common cause
BPPV — Benign Paroxysmal Positional Vertigo
BPPV is the most common cause of vertigo and happens when small calcium crystals in the inner ear shift out of place and interfere with your balance signals. It typically causes brief but intense spinning sensations triggered by head movements — rolling over in bed, looking up, or bending forward. The good news is that BPPV often responds to specific repositioning maneuvers (like the Epley maneuver) that a provider can walk you through via video — many people improve substantially after one or more properly performed sessions. Tell your provider if you have significant neck problems, cervical instability, or recent neck surgery before attempting any repositioning exercises.
Good candidate for telehealth
A provider can take a detailed history of your symptoms, discuss the most likely cause, and guide you through repositioning exercises. If the pattern suggests BPPV, treatment can often begin right away. If symptoms are more complex, the provider can help identify what type of in-person evaluation makes sense.
Also common
Inner ear inflammation, vestibular neuritis & labyrinthitis
These conditions cause dizziness, imbalance, and sometimes hearing changes due to inflammation in the inner ear, often following a viral illness. Symptoms can last days to weeks and are sometimes mistaken for a stroke. A provider can review your symptom pattern, discuss appropriate management, and help determine whether further evaluation is needed. Note: sudden hearing loss accompanying dizziness requires urgent evaluation because it may indicate sudden sensorineural hearing loss rather than simple labyrinthitis.
Also worth discussing
Dizziness from medications, blood pressure, or other causes
Dizziness is one of the most common medication side effects — blood pressure medications, sedatives, sleep medications, and antidepressants are among the most frequent culprits. Dizziness can also result from low blood pressure when standing (orthostatic hypotension), dehydration, blood sugar changes, anxiety, and other medical conditions. A provider can review your medication list and health history to identify whether a non-inner-ear cause may be responsible.
Dizziness that needs urgent in-person evaluation
Dizziness or vertigo accompanied by sudden severe headache, difficulty speaking or swallowing, double vision, weakness or numbness on one side of the body, facial drooping, or inability to walk requires emergency evaluation — these may be signs of stroke. New dizziness following a head injury also warrants prompt in-person assessment.
Dealing with dizziness or vertigo? A provider can help today.
Start a VisitCondition 2
🔔 Tinnitus & hearing concerns — online evaluation available
Ringing, buzzing, humming, or hissing in the ears — tinnitus affects millions of people and ranges from a minor nuisance to something that significantly disrupts sleep, concentration, and daily life. A telehealth visit is a practical starting point for understanding what might be causing it and what options exist.
Ringing in the ears
Tinnitus — evaluation and management online
Tinnitus is the perception of sound — ringing, buzzing, clicking, or hissing — with no external source. It is extremely common and has many possible contributing factors, including noise exposure, earwax buildup, certain medications (including aspirin, NSAIDs, some antibiotics, loop diuretics, and some chemotherapy agents), blood pressure changes, age-related hearing changes, stress, and ear or sinus infections. A provider can review your history, identify likely contributors, and discuss what management options make sense for your situation — including whether a formal audiology evaluation or further workup is warranted.
What a telehealth visit can offer for tinnitus
Review of likely contributing factors including medications, noise exposure history, and medical conditions. If earwax buildup seems likely, your provider can discuss safe home care or recommend in-person removal when appropriate — telehealth cannot remove impacted earwax. Referral to audiology when formal hearing testing is appropriate. Management discussion for chronic tinnitus, including sleep and coping strategies. Prescription treatment when clinically appropriate — for example, if an underlying infection or medication is contributing.
Gradual hearing changes
Hearing loss — when to get evaluated and where to start
Gradual hearing loss is common with age, but it should not automatically be attributed to aging alone — it is also associated with noise exposure, certain medications, infections, and other medical conditions, and some causes are treatable. Comprehensive hearing testing requires an audiologist or ENT — telehealth cannot replace that. But a provider can help you understand whether what you are noticing warrants a formal evaluation, review whether any medications might be affecting your hearing, and guide you toward the appropriate next step. Hearing loss that goes unaddressed affects communication, relationships, cognitive health, and fall risk — it is worth taking seriously.
Sudden hearing loss is a medical urgency
Sudden sensorineural hearing loss — a rapid drop in hearing in one or both ears over hours to days, sometimes with a feeling of fullness or ringing — should receive same-day emergency or urgent specialty evaluation because early treatment offers the best chance of recovery. Do not wait for a scheduled telehealth appointment.
Tinnitus or hearing concerns? A provider can help you figure out the right next step.
Start a VisitCondition 3
👓 Vision changes & eye concerns — talk to a provider online
Noticing changes in your vision, concerned about your eyes, or not sure whether what you are experiencing warrants an eye doctor visit? A licensed provider can help you make sense of your symptoms, identify what needs in-person attention, and connect you with the right specialist.
Very common
Age-related vision changes — what is normal and what is not
Gradual changes in near vision (presbyopia), increased glare sensitivity, and long-standing stable floaters are common with age. But changes that are sudden, one-sided, significantly affect function, or come with pain, redness, or other symptoms are worth discussing with a provider. A telehealth visit is a good place to sort out whether a routine eye exam is what you need or whether something warrants more prompt evaluation.
Needs monitoring
Glaucoma concerns & eye pressure — care coordination online
Glaucoma is a leading cause of vision loss and is often discovered during routine eye exams before any symptoms appear. Measuring eye pressure and assessing the optic nerve require in-person equipment that telehealth cannot replicate. However, if you have been told you have elevated eye pressure or early glaucoma, a provider can discuss what monitoring looks like, review your overall health and medication picture, and help coordinate your ongoing care. Continue prescribed glaucoma eye drops unless instructed otherwise by your eye specialist — do not stop them while waiting for an appointment. Concerns about glaucoma are a reason to make sure you have a relationship with an eye care provider — not a reason to wait and see.
Often missed
Dry eyes, eye infections & irritation — treatable online
Many cases of uncomplicated conjunctivitis, dry eyes, eyelid inflammation (blepharitis), and mild eye irritation or redness are well suited to telehealth evaluation and treatment. However, not every red eye is conjunctivitis — pain, light sensitivity, reduced vision, contact-lens-related infections, or severe redness require in-person assessment. A provider can assess your symptoms, discuss appropriate treatment, and prescribe medication when clinically appropriate. Severe eye pain, significant vision change, chemical or foreign-body exposure, or any situation that feels urgent requires in-person or emergency care.
What a telehealth visit can offer for eye concerns
Symptom review and guidance on whether in-person evaluation is needed. Treatment for dry eyes, pink eye, and eye irritation when appropriate. Prescription eye drops or other medication when clinically indicated. Coordination and referral guidance for optometry, ophthalmology, or emergency evaluation when the situation warrants it.
Eye symptoms that need same-day in-person evaluation
A sudden increase in floaters or flashes of light, a dark curtain or shadow in your field of vision, sudden eye pain with nausea, significant trauma to the eye, chemical or foreign-body exposure, or any sudden change in vision requires prompt in-person evaluation — not a scheduled telehealth appointment. If you are unsure, go in person.
What we can do
💻 What a telehealth visit for vision and hearing looks like
We cannot perform hearing tests, vision screening, eye pressure measurement, or retinal examinations through a video visit. What we can do is have a real clinical conversation about what you are experiencing, help identify what it might be, and make sure you end up in the right place — whether that is a management plan from us or a referral to the right specialist.
| What a telehealth visit can offer | What requires in-person care |
|---|---|
| Evaluation of vertigo and dizziness symptoms and guidance on positioning maneuvers for BPPV | Formal hearing tests, audiometry, and audiologist evaluation |
| Tinnitus review — contributing factors, medication review, management options, and referral when appropriate | Eye pressure measurement, retinal examination, slit-lamp examination, and comprehensive eye exam |
| Eye symptom evaluation — dry eyes, pink eye, irritation, and guidance on whether in-person care is needed | ENT evaluation for complex ear, hearing, or balance conditions |
| Medication review — identifying drugs that may affect hearing, vision, or balance | Emergency evaluation for sudden vision loss, sudden hearing loss, severe eye pain, or stroke symptoms |
| Glaucoma care coordination and referral guidance for ongoing eye care | Glaucoma diagnosis and management — requires ophthalmology |
| Medication management when clinically appropriate | |
| Referral to optometry, ophthalmology, audiology, ENT, or neurology when the evaluation indicates it |
What we provide
🏪 A licensed provider who can help you make sense of it
Vision and hearing concerns are easy to put off — they do not always feel urgent until they suddenly do. A licensed healthcare provider can help you understand what is going on, identify what needs attention, and make sure you get to the right care. When treatment is clinically appropriate, it may be prescribed electronically. When a specialist is the right answer, we will tell you that clearly.
- ✓Vertigo and dizziness evaluation — including BPPV repositioning guidance
- ✓Tinnitus evaluation and management — contributing factors, referral when appropriate
- ✓Eye symptom review — dry eyes, pink eye, irritation, and triage for in-person care
- ✓Medication review for drugs that affect hearing, vision, or balance
- ✓Referral guidance to optometry, ophthalmology, audiology, or ENT
- ✓Prescriptions when clinically appropriate, sent electronically to your pharmacy
- ✓No required membership to access our telehealth services
- ✓Visits may be HSA/FSA eligible — check with your plan administrator
Frequently asked questions
❓ Your questions answered
Can telehealth help with vertigo and dizziness?
Yes — this is one of the most genuinely useful applications of a telehealth visit. A provider can take a detailed history of your dizziness, identify the most likely cause, and walk you through positioning exercises like the Epley maneuver if the pattern suggests BPPV. Many people get meaningful relief from a single guided session. If your symptoms suggest a different or more complex cause, the provider can help determine what type of in-person evaluation is appropriate.
Can a provider help with ringing in the ears (tinnitus) online?
Yes. A telehealth visit is a practical starting point for tinnitus. A provider can review what might be contributing — medications, noise exposure, ear conditions, blood pressure, stress — and discuss management options. If formal hearing testing is appropriate, the provider can help you identify where to get it. For chronic tinnitus that is affecting your quality of life, there are management strategies worth discussing even when a cure is not available.
Can you treat pink eye or eye infections online?
Yes — pink eye, dry eyes, eyelid irritation, and mild eye infections are often well suited to telehealth evaluation and treatment. A provider can review your symptoms and prescribe appropriate treatment when it is clinically indicated. Severe eye pain, significant change in vision, chemical or foreign-body exposure, or any situation that feels urgent warrants in-person or emergency evaluation rather than a scheduled telehealth visit.
What if I am worried about glaucoma?
A telehealth visit cannot measure eye pressure or examine your optic nerve — that requires in-person equipment. What a provider can do is discuss your concerns, review your risk factors, and help you understand what monitoring is appropriate. If you have already been told you have elevated eye pressure or early glaucoma, the most important thing is making sure you have a relationship with an ophthalmologist. A telehealth visit is a good place to organize that conversation and get your questions answered.
I have been noticing changes in my vision. Should I be worried?
That depends a lot on what kind of changes and how quickly they came on. Gradual changes in near vision, mild floaters that have been there for years, and increased glare sensitivity are common with age. Sudden changes — new floaters, flashing lights, a shadow or curtain in your vision, or anything affecting only one eye — need prompt in-person evaluation. A provider can help you determine which category your symptoms fall into and whether you need to be seen today, soon, or at your next routine eye exam.
Can dizziness be caused by dehydration or blood pressure medications?
Yes — and these are very common causes that often get overlooked. Low blood pressure when standing (orthostatic hypotension) is a frequent culprit, particularly in people taking blood pressure medications, diuretics, or antidepressants, or in those who are dehydrated. It causes dizziness or lightheadedness when you stand up quickly. This is different from true vertigo — the room is not spinning, you just feel faint or unsteady. A provider can review your medications and health history to determine whether this is likely what is happening and what to do about it.
Is this visit HSA or FSA eligible?
Visits may be eligible — check with your plan administrator to confirm based on your specific plan.
Something feels off with your vision or hearing? Let's figure out what to do.
A licensed physician or nurse practitioner can assess your symptoms and determine the most appropriate next step — whether that is treatment from us or the right specialist referral.
HSA & FSA eligible — check with your plan administrator | No required membership
Medical disclaimer: The information on this page is for general educational purposes only and does not constitute medical advice. Vision and hearing conditions vary widely in severity and many require in-person evaluation by an optometrist, ophthalmologist, audiologist, or ENT that cannot be conducted through telehealth. Sudden loss of vision, sudden hearing loss, sudden severe eye pain, a painful red eye with decreased vision, rapid onset of new floaters or flashes of light, a shadow or curtain in your visual field, or dizziness with neurological symptoms require immediate emergency evaluation — call 911 or go to the nearest emergency department. Contact lens wearers with a painful red eye should seek urgent in-person evaluation. Sudden sensorineural hearing loss should receive same-day emergency or urgent specialty evaluation. Whether any specific treatment is appropriate depends on individual health history and a licensed provider's clinical judgment; nothing on this page constitutes a guarantee of any prescription, diagnosis, or specific treatment. MyPhysician360's ability to provide care depends on the patient's physical location and applicable licensure rules. A licensed MyPhysician360 provider will review your complete health history before making any clinical recommendations. Services are not currently available in Mississippi or Alaska.